WASHINGTON – U.S. Sen. Mark R. Warner (D-VA) today contacted the commander of U.S. Transportation Command (USTRANSCOM) to express concern that military families are experiencing delays and poor communication from the contractor that handles moving of household goods. In a letter to General Randall Reed, Warner urged immediate action to address the failures reported by more than 1,000 military families, including missed household goods pickups, delivery issues, and difficulties communicating with the contractor responsible for the moves, HomeSafe Alliance.

“My constituents and press reporting indicate that HomeSafe Alliance is struggling to support military moves in a timely and predictable manner, calling into question performance on the contract, and ultimately degrading the readiness of our nation’s servicemembers and their families. As the military community enters the permanent change of station (PCS) peak season, it is essential that our servicemembers and their families have the logistical support they need to meet the mission,” wrote Sen. Warner.

In the letter, Warner requested a briefing from USTRANSCOM to discuss how the command plans to resolve these issues and ensure HomeSafe Alliance fulfills its obligations in a timely and efficient manner.

“I am disappointed to once again find that intervention is necessary to ensure the military community has what they need to focus on their jobs and families. Public reporting that cites USTRANSCOM officials indicates that more than 1,000 military families have already experienced missed household goods pickup or delivery dates, contractor communication challenges, or other issues associated with this contract. Your Director of the Defense Personal Property Management Office said that failures on a program this size, in the midst of transformation, are ‘to be expected,’” Warner added. “I can assure you that the military families missing their beds, kitchen appliances, and comforts of home expect far more in terms of support.”

A copy of today’s letter is available here.

Warner has previously engaged with USTRANSCOM on behalf of military families experiencing problems with moving. In 2014, Warner was forced to step in when more than 160 Virginians reported that their personal vehicles had been significantly delayed or misplaced by the contractor responsible for moving their vehicles during permanent change of station moves to and from overseas duty stations.   

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